Customer Contact Centre Team Leader

Location Nottingham
Discipline: Sales & Commercial
Salary: Up to £28,000 + Bonus
Job ref: 009564
Published: 29 days ago

Role: Customer Contact Centre Team Leader

Salary: Up to £28,000 + Bonus

Location: Nottingham, NG9 6DP

You’ll be a determined and confident leader, looking for an opportunity to join an established and successful team based in Nottingham. With a background in either customer services or telemarketing, you will be confident working well under pressure and towards tight deadlines.

As a team leader, you’ll lead the day-to-day running of the Customer Contact Centre, generating additional opportunities by supplementing existing business development activity through structured outbound telemarketing activity, processing inbound calls from the company website, and operating the ‘live chat’ function on the website.

You’ll also work closely with the National Call Centre Team Leader to collaboratively drive both call centres results and KPIs.

At the core of everything, you’ll be a strong people manager, who will invest the time to coach and develop your direct reports within the Customer Contact Centre team. You’ll be responsible for driving your team to achieve set targets, whilst creating a culture of continuous improvement by reviewing their results and ways of working. Whilst the role is based from our office in Nottingham, there is a requirement for some travel to our Head Office in York and other areas of the business across the UK therefore a full, valid UK driving license is essential.

View our role profile here

As a Team leader, you will have:

  • Proven experience in team management, including coaching
  • Substantial previous telemarketing experience
  • Demonstrable knowledge of efficiency improvement and optimisation in a call centre environment.
  • Solid experience with various software packages (Including MS Excel and PowerPoint)
  • The ability to quickly establish strong, professional working relationships
  • UK Driving license

Even if you do not match all our ‘ideal’ criteria we would still be very keen to receive your CV as we love developing our people and may feel that you could be developed into this role.

Why Portakabin?

Our company values are at the heart of everything we do. Our strong positive culture and approach maintains our business successful.

Do you share our company values?

  • Teamwork – We give everyone a voice
  • Integrity – We keep our promises
  • Commitment – We deliver the extraordinary
  • Innovation – We inspire new thinking

As innovators in the science of building, we provide modular buildings for hire and sale, as well as supplying refurbished buildings and construction site accommodation. We deliver building solutions for organisations of any size, in sectors ranging from manufacturing, education, and health to transport, utilities, and construction.

Portakabin now employs more than 2,000 people across ten European countries.

You will receive:

  • Option to buy 5 additional days of annual leave per year
  • Working flexibly principles
  • Contributory pension
  • Cycle to work scheme
  • Employee Benefits program (discounts at 100’s of shops, gyms, restaurants, and holidays!)

As a Portakabin Employee, you will also be able to access a range of dedicated health and wellbeing services, a chance to give back to your community with an annual volunteering day off, and fully funded professional qualifications! There is also a great opportunity for career progression within Portakabin.

What’s next? 

We aim to respond to all applications within 7 working days. We are conducting interviews during, or before, the week commencing 1st July 2024. Interviews for this role will be in person at our office in Nottingham, NG9 6DP.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Portakabin is an equal opportunities employer and is committed to the equal treatment of all current and prospective colleagues. We welcome applications from people of all backgrounds and perspectives and hire great people to build talented and diverse teams.

We are committed to making reasonable adjustments throughout the application, recruitment, and onboarding processes for candidates that require additional support and/or adjustments to be made. If you are having any difficulty applying, please contact our recruitment team on resourcing@portakabin.com