Hire Administrator

Location Nuneaton
Discipline: Business Support & Administration
Salary: £25,000 - £27,000
Job ref: 008922
Published: 5 months ago

Are you highly organised, a self-starter, creative, confident, and reliable? Positive and upbeat? Experienced in customer service and administration? Are you looking for a supportive and positive environment to work in?


Did you answer ‘Yes’ to the above questions? Great – we have brilliant news for you! An opportunity has arisen for you to join us at Portakabin.


We are looking for a customer focused Hire Administrator to join our Commercial team in Nuneaton on a permanent basis to provide administrative support to the company’s hire business, by undertaking a variety of tasks to support the smooth operation of the business.


Reporting to the Business Manager you will develop, promote and maximise profitable business opportunities within the hire division by providing  commercial and administrative support and ensuring high levels of service delivery.


The role requires strong IT skills allowing you to effectively use internal systems, ensuring customer information is kept up to date and systems are aligned.


Role Details

*      Salary: £25,000 - £27,000

*      Role based: Nuneaton

*      Contract type: Permanent

*      Annual leave: 25 days annual leave plus bank holidays


Role Responsibilities


*       To achieve the hire orders as determined by the KPI’s for your building service

*       Operate an internal customer care programme for internal customers

*       Foster and develop strong client relationships to ensure a quality service.

*       You will respond to internal client enquiries and generate orders, preparing quotations and drawings to our client’s requirements.

*       Using systems, including CRM you will ensure client information is accurate, providing statistical information when required.

*       Effective communication with both clients and internal teams will be essential to ensure excellent levels of service, along with communication to sub-contractors to obtain proposals for quotations and to ensure performance and quality standards are met with regard to planned maintenance, rectifications.


Benefits & Opportunities


*      Option to buy 5 days of annual leave

*      Working flexibly principles – to be discussed openly at interview stage

*      Contributory pension

*      Commission

*      A chance to give back to your community with an annual Volunteering Days

*      Cycle to work scheme

*      UK Eyecare vouchers

*      Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!)

*      There is also great opportunity for career progression within Portakabin!


Our Ideal Candidate


We are looking for someone who:

*       Can establish good relationships with customers and staff, building effective networks.

*       Has strong administrative experience in a customer service environment.

*       Is dedicated to the customer experience and satisfaction

*       Listens, consults others, and communicates proactively.

*       Accepts and tackles demanding goals with enthusiasm.

*       Has a good level of Literacy and Numeracy competency

*       Has a solid understanding of various software packages including MS Excel and PowerPoint


Even if you do not match all of our ‘ideal’ criteria we would still be very keen to receive your CV as we love developing our people and may feel that you could be developed into this role.


About Portakabin

As innovators in the science of building, we provide modular buildings for hire and sale, as well as supplying refurbished buildings and construction site accommodation. We deliver building solutions for organisations of any size, in sectors ranging from manufacturing, education and health to transport, utilities and construction.

Portakabin remains in the ownership of the York based Shepherd family and now employs more than 2,000 people across ten European countries.

As an equal opportunities employer, Portakabin is committed to the equal treatment of all current and prospective colleagues. We welcome applications from people of all backgrounds and perspectives and hire great people to build talented and diverse teams.

We are committed to making reasonable adjustments throughout the application, recruitment, and onboarding processes for candidates that require additional support and/or adjustments to be made.

View role profile here